Digital Transformation Product Manager

3 weeks ago

Birmingham, Birmingham, United Kingdom Compass Group UK Full time

Digital Transformation Opportunities


Compass Group UK is a leading contract catering company with a strong focus on innovation and user-centric digital solutions. The company has developed an award-winning Omni Channel Digital Solution for food and drink ordering, including apps, kiosks, and kitchen management systems, and is at the forefront of deploying emerging technologies such as frictionless, AI tray scanning, and robotics.



We are seeking an experienced Digital Transformation Product Manager who can implement digital product management methodologies to identify and develop new digital solutions that meet both business and customer needs.



The Digital Transformation Product Manager role will be accountable for the development and delivery of the digital vision and strategy across all Compass sectors. The ideal candidate will employ a range of product management methodologies to define and manage a prioritized roadmap, ensuring alignment to business vision and goals through stakeholder engagement and delivering a robust and relevant set of digital products.



The key responsibilities of this role include:




  • Engaging with internal and external stakeholders to form a complete view of business and customer requirements
  • Defining and managing the product roadmap, utilizing the technology available both within Compass and supplied by our technology partners
  • Developing strategies that align to Compass UK digital objectives and implementing these strategies via the product roadmap
  • Being the main UK contact for new digital technology partners
  • Performing market research to identify new technologies and ensuring Compass has the right partners in place
  • Onboarding new suppliers, taking them through a defined set of due diligence assessments and supporting the legal team as a subject matter expert when contracts are drawn up
  • Scoping, documenting, and submitting digital strategy demand requests to the solution architect team for development and build
  • Taking new solutions through the steps of identification, onboarding, trialling, stabilizing, and scaling
  • Managing the process of taking technology from new to BAU
  • Supporting new Sales and Retention bids by demonstrating the digital product both remotely and in person
  • Developing reports to monitor product health, ensuring KPIs are being met
  • Taking responsibility for managing and evaluating PoC technology and making recommendations for inclusion into the product portfolio
  • Bringing to life the digital strategy with 'art of the possible' showcases (mobile or fixed)
  • Promoting and marketing the digital strategy within Compass UK&I using Workplace and other relevant mediums
  • Collaborating effectively with architects, data teams, and 3rd parties to launch new products/features - maximising re-use across Compass Sectors


The ideal candidate will have:




  • Product management experience with technology solutions and innovation
  • User-centric mentality
  • Ability to multi-task and maintain focus
  • Actively seeking to further knowledge and skills and to improve personal performance
  • Excellent influence and persuasion skills
  • Excellent written and oral communication skills
  • High degree of emotional intelligence and listening skill
  • Methodical & analytical approach to problem-solving
  • Possionate about customer experience
  • Proven success in senior business relationship management
  • Readily accepting responsibility and using initiative
  • Self-starter, driven to achieve results
  • Educated to degree level or equivalent
  • Experience in product lifecycle management
  • Previous vendor management experience ideally in a D&T environment or similar technology-related role
  • Project delivery experience desirable
  • Business analysis skills desirable


We offer a comprehensive benefits package, including:




  • Contributory pension scheme
  • Grow your career with our Career Pathways and MyLearning programmes
  • Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
  • Exclusive travel discounts with TUI, Expedia, and many more
  • Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons, and many more
  • Up to 44% off cinema tickets to enjoy your favourite blockbuster
  • Receive Wow Points every time you spend and use them on a wide range of brands
  • Un-wind with us with free wellness, mindfulness, and exercise classes
  • You can share all discounts and offers with your friends and families

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