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Account Manager

2 months ago

Swindon, Swindon, United Kingdom DP World Full time
About the Role

We are seeking an experienced and innovative Account Manager to join our team at DP World. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our customers in the automotive industry.

Key Responsibilities
  • Act as the primary point of contact for all customer account management matters
  • Build trust and long-lasting relationships with purchasing, technical, and logistics departments of our customers
  • Understand contract specifications and requirements, and follow guidelines as indicated by the DP World customer interface
  • Support the preparation of pricing, cost estimates, and commercial-related documents as part of the quotation response package
  • Defend pricing to DP World internal staff and customers
  • Ensure timely and successful delivery of our solutions according to customer needs and objectives
  • Forecast and track key account metrics, and clearly communicate progress to internal and external stakeholders
  • Understand market needs and explore opportunities beyond our current service portfolio
  • Support Senior Account Managers in quotation processes and presentations for existing business and new opportunities
Requirements
  • Bilingual with German language skills at a minimum level of B1
  • Degree educated in related disciplines (Finance, Marketing, or similar)
  • Demonstrated experience in Account Management, including the use of pricing templates, cost databases, and other supporting tools
  • Excellent knowledge of the automotive industry, services, and products, as well as market-specific requirements and procedures
  • Good understanding of production and logistics channel processes and their costs
  • Effective interpersonal skills, with proficient oral and written communication across all levels
  • Highly customer-focused, with the ability to build effective relationships with key stakeholders
  • Ability to empathize and understand client viewpoints and requirements, and act as their champion within the DP World internal organization
  • Ability to interpret data and derive solid conclusions from analysis
  • Strong IT skills, particularly MS Excel and PowerPoint
  • Ability to create structure and organization within a fast-moving environment
  • Sound commercial awareness
  • Able to cope with time pressure and has the flexibility and willingness to see the job through
  • Willingness to travel between locations within the UK