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Customer Service Representative for Pet Nutrition and Sales

1 month ago

Chelmsford, Essex, United Kingdom Pets Corner UK Full time

Pets Corner UK, an award-winning family-run business, is seeking a friendly and customer-focused individual to join our team as a Sales Advisor in our Chelmsford store.

We are the 'Home of Natural Pet Food' and the world's only carbon-neutral pet store. Our dedication to providing exceptional customer service and nutrition advice sets us apart in the industry.

In this role, you will have the opportunity to work with a company that truly values its employees and provides ongoing training and development opportunities.

About the Role:
  • You will be responsible for delivering exceptional customer service, assessing customers' needs, and recommending our products and services.
  • Maintaining high standards, ensuring products are stocked, presented, and clean, with a focus on shelf life.
  • Staying up-to-date with pricing, promotions, and merchandising initiatives.
Requirements:
  • A genuine interest in Pets Corner's vision, products, and values.
  • A confident, positive, and helpful approach, with a strong customer focus.
  • The ability to engage with customers naturally, build relationships, and provide excellent customer service.
  • A thirst for continued training and development, with a drive to work well under own initiative.
Why Join Us?

Pets Corner has a family-friendly atmosphere, where you'll be treated as an individual rather than just a number. We identify individuals who are keen to progress and provide them with the necessary training and experience.

Benefits:
  • An extensive training and development plan, including over 900 documents and dedicated Academy sessions.
  • A bonus scheme for all team members.
  • Holiday entitlement of up to 28 days.
  • Staff discount of 35% on accessories, 25% on food, and 20% in Dogwood Grooming Salons.
  • Tools and support to manage mental, physical, and emotional wellbeing.

Estimated salary: £18,000 - £22,000 per annum, depending on location and experience.