Vehicle Damage Assessor – Orpington

4 weeks ago

Orpington, Greater London, United Kingdom Direct Line Group Full time
About the Role

We are seeking a skilled Vehicle Damage Assessor to join our team in Orpington. As a key member of our Auto Services business, you will play a crucial role in ensuring the highest level of service for our customers.

Key Responsibilities
  • Work within site guidelines to ensure the efficient workflow of job cards, meeting volume targets and identifying fast-track repairs.
  • Review and implement cost-effective repair methodologies to optimize our services.
  • Collaborate with policyholders and engineering functions to resolve borderline repairable or beyond economical repair cases.
  • Provide exceptional customer service, ensuring timely communication and resolution of repair-related issues.
  • Ensure compliance with Health and Safety regulations and company procedures.
  • Embed and maintain standard methodologies and lean activities as instructed by business strategy.
Requirements
  • Previous experience in a similar role with knowledge of vehicle repair methods.
  • Thatcham repair methods, Audatex, and ATA qualification.
  • Ability to achieve company and personal targets.
What We Offer
  • 9% employer contributed pension.
  • 50% off home, motor, and pet insurance, plus free travel insurance and Green Flag breakdown cover.
  • Additional optional Health and Dental insurance.
  • EV car scheme for tax-efficient leasing of electric or plug-in hybrid cars.
  • Generous holidays.
  • Buy as you earn share scheme.
  • Employee discounts and cashback.
About Us

Direct Line Group is an equal opportunity employer, committed to creating an inclusive work environment where everyone can thrive. We recognize and celebrate diversity, and we're proud to be featured as one of the UK's Top 50 Inclusive Employers.

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