Business Platform Support Specialist

1 month ago


Nottingham, Nottingham, United Kingdom Countrywide HQ Full time
Business Platform Support Assistant

We are seeking a highly motivated and detail-oriented individual to join our Business Platform Team as a Business Platform Support Assistant. This role will involve working closely with our branch network and property management teams to maintain and administer our business platform, PropCo.

Key Responsibilities:
  • Managing and resolving support tickets from all areas of the business via telephone and email.
  • Conducting screen share Teams sessions to assist users with correct process methodology and diagnose issues.
  • Maintaining and updating live documents and letters within the system based on requests and advice from business stakeholders.
  • Conducting privacy and erasure requests in conjunction with the Group Privacy team.
  • Managing and re-assigning system generated workflows as a daily task.
  • Assisting the team with PropCo New Release feature testing.
The Ideal Candidate:
  • A sound understanding of customer service principles.
  • A confident and professional telephone manner.
  • Solid investigative and problem-solving skills.
  • Resilient, positive, numerate, and detail-oriented.
  • A general understanding of MS Excel and MS Word.
  • A good level of grammar and spelling.
  • Organized and able to prioritize workload in a fast-paced environment.
  • Excellent verbal and written communication skills.
About Us:

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.



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