Senior Technician

4 weeks ago

London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

About the Role

Your new company is seeking a highly skilled Senior Technician to join their Operations team. As a Senior Technician, you will provide support to management and training to team members where required. You will assist with the production and analysis of daily/weekly and monthly reports relating to KPIs within the team.

Key Responsibilities

  • Work within the Operations team as a back-end Technician to complete all post-bind activities for the broking team by ensuring efficient processes and practices are in place.
  • Assist with the production and analysis of daily/weekly/monthly reports relating to KPIs.
  • Ensure high professional standards and continual improvements in service delivery.
  • Produce debit/credit notes and bureau submissions.
  • Check formal documents for accuracy before processing and issuing to clients and markets.
  • Process transactions via the internal processing system.
  • Handle and resolve client queries.
  • Keep statistical information up to date and ensure the filing system is always current.
  • Provide support to management and train team members.
  • Work as part of a training team to test and implement new system enhancements.

Requirements

  • Previous experience working as a Technician dealing with the back-end processing, IMR, and Exchanging.
  • Technical astuteness, high literacy, excellent planning, time management, and organization skills.
  • Drive and motivation to adapt well into a diverse and growing team.
  • Experience in checking of MRC slips, etc.
  • Ideal experience of overseeing junior technicians.

What You'll Get in Return

  • Flexible working options available.
  • Hybrid working from home and coming into the office 1 day a week.
  • Competitive salary of up to £46,000 on an annual basis depending on experience.
  • Opportunity to work from home and come into the City.
  • Support from both directors, colleagues, and management.
  • Working as part of a growing Lloyds broker with a friendly team and the unique vision to develop long-term client needs.

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