Training Development Specialist

3 weeks ago


Nottingham, Nottingham, United Kingdom Ramsay Health Care Limited Full time
Job Title: Call Centre Training and Development Co-Ordinator

Location: Hybrid home/ Office based between Springfield Hospital (Chelmsford) and Woodthorpe Hospital (Nottingham)

We are seeking an experienced Call Centre Training and Development Co-Ordinator to join our National Enquiry Centre department. The successful candidate will be responsible for building presentation packs in PowerPoint and Word, delivering them to a team, and providing a combination of face-to-face and remote training through presentations and practical training.

Key Responsibilities:
  • Develop and deliver effective training materials that meet the needs of the National Enquiry Centre team.
  • Analyse trends identified through the quality assurance process and identify performance and development opportunities for team members.
  • Support new starters from recruitment and interview stage through to completion of their probationary period.
  • Maintain and develop a database to record training compliance within the National Enquiry Centre.
Requirements:
  • Proven ability to build and deliver effective training material.
  • Sound computer skills including all elements of the MS Office Suite.
  • Flexible and adaptable with a proactive and innovative approach to the role.
Benefits:
  • Estimated salary range: £35,000 - £45,000 per annum.
  • 25 Days Leave + Bank Holidays.
  • Private Pension where Ramsay will match up to 5% after a qualifying period.
  • Flexible shift patterns available where possible.


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