Hotel Operations Supervisor

5 days ago


Leicester, Leicester, United Kingdom Holiday Inn Leicester Full time
Job Summary

We are seeking an experienced and motivated Guest Services Supervisor to join our team at Holiday Inn Leicester. The successful candidate will be responsible for delivering exceptional customer service, ensuring the smooth operation of hotel departments, and working collaboratively with our staff to provide a great experience for our guests.

Key Responsibilities
  • Delivering Excellent Customer Service: Provide attentive and responsive service to all guests, understanding their needs and expectations.
  • Operational Support: Assist in the day-to-day running of the hotel, including check-in/out, bar, restaurant, and meeting room operations.
  • Team Leadership: Supervise and train team members, coaching them to meet brand standards and deliver excellent service.
  • Brand Standards: Ensure adherence to hotel policies and procedures, maintaining high standards of quality and safety.
Requirements
  • Previous Experience: Proven track record in a similar role or within the hospitality industry.
  • Excellent Communication Skills: Ability to effectively communicate with guests, colleagues, and management.
  • Problem-Solving: Strong analytical skills to resolve issues efficiently and professionally.
Benefits
  • Award-Winning Employer: Work for a reputable company that values its employees.
  • Competitive Salary: £12.24 per hour, plus benefits.
  • Opportunities for Growth: Develop your career in a dynamic and supportive environment.
Working Conditions
  • Hours of Work: Full-time, no less than 40 hours per week.
  • Schedule: Monday to Friday, with weekend availability required.


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