Operational Resource Manager
4 weeks ago
Amazon Web Services (AWS) is a leader in Cloud Computing, with millions of businesses worldwide relying on its services. The AWS Professional Services team is expanding, and we're seeking a Resource Manager to support our growth.
The ideal candidate will have strong operational, organizational, and communication skills, with experience in resource management, consulting operations, and workforce planning. They will work closely with ProServe Business and Project leaders to execute resource management processes and functions, ensuring effective management of company and external resources.
About this role:
The Resource Manager will lead regular reviews with ProServe leadership teams to monitor business efficiency, work through conflicts, and identify opportunities for improvement. They will also define and present analytics associated with resource management, including utilization, capacity, and efficiency.
Key Responsibilities:
Lead regular reviews with ProServe leadership teams to monitor business efficiency and identify opportunities for improvement
Define and present analytics associated with resource management, including utilization, capacity, and efficiency
Take accountability for deep analysis resulting in action-based business outcomes
Prepare regular Supply/Demand analysis for Segment leadership
Define and coordinate the introduction and implementation of new Operations/Resource Management tools, infrastructure, and mechanisms
Support the strategic planning process by designing, creating, and providing in-depth business analytics
Requirements:
Relevant experience in resource management, consulting operations, workforce planning, supply/demand balancing, and/or tactical resource management
Ability to develop data-driven approaches, leverage technology for insights, collaborate with stakeholders, design and enhance resourcing efficiencies, drive decision-making, and thrive in a fast-paced, dynamic, and highly collaborative work environment
University degree, preferably a graduate degree in Business, Computer Science, or equivalent experience coupled with experience with Salesforce/CRM applications, Quicksight, or similar systems
Familiarity with resource automation systems and software
Quicksight modeling skills and ability to create insightful analysis
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