Customer Service Leadership Opportunity

12 hours ago


Solihull, Solihull, United Kingdom Legal & General Full time

At Legal & General, we're seeking a highly skilled Customer Service Leader to join our Retail Annuities Team.

This role offers a unique chance to lead and develop a team, ensuring excellent customer service while driving business outcomes. You'll be responsible for monitoring service levels, allocating resources, and prioritizing tasks to meet customer demands.

We're looking for someone with exceptional leadership skills, commercial awareness, and the ability to adapt quickly to changing circumstances. As a Customer Service Leader, you'll play a critical role in shaping our service proposition and contributing to the overall success of our division.

In this position, you'll work closely with other CSLs and Customer Service Managers to agree on priorities, identify areas for improvement, and implement changes that enhance our processing and customer service capabilities.

You'll also be responsible for handling complex queries, investigating complaints, and resolving issues. Your expertise will help us maintain high standards of quality, productivity, and customer satisfaction.

We offer a competitive salary of £60,000 - £80,000 per annum, depending on experience. Additionally, you'll enjoy a range of benefits, including:

  • A performance-related bonus plan
  • Generous pension contribution
  • Life assurance
  • Private medical insurance (permanent employees only)
  • At least 25 days holiday, plus public holidays, 26 days after 2 years' service
  • Competitive family leave

We strive to create a welcoming, inclusive culture where everyone feels valued and empowered. If you're passionate about delivering exceptional customer service and leading a team to achieve outstanding results, we'd love to hear from you.



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