Assistant Store Manager

3 weeks ago


Uxbridge, United Kingdom Big Yellow Self Storage Full time

About the Role

We are seeking an experienced Assistant Store Manager to join our team at Big Yellow Self Storage. As a key member of our store management team, you will be responsible for providing exceptional customer service, driving sales growth, and maintaining a high level of store standards.

Key Responsibilities

  • Provide outstanding customer service, ensuring a warm and welcoming experience for all customers
  • Maximize sales opportunities through effective product promotion and upselling
  • Support the Store Manager in all aspects of store operations, including health and safety, cleanliness, and maintenance
  • Develop and implement local marketing initiatives to drive store growth and engagement
  • Coach and develop sales advisors to achieve sales targets and improve customer satisfaction

Requirements

  • Proven experience in a retail or customer-facing role, with a strong focus on customer service and sales growth
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Ability to work independently and as part of a team, with a flexible approach to working hours and tasks
  • Strong problem-solving skills, with the ability to think creatively and make decisions in a fast-paced environment

What We Offer

  • Competitive rates of pay, reviewed annually
  • Quarterly bonuses, averaging 10-12% (up to a maximum of 25%)
  • Additional day off for your birthday
  • Holiday entitlement increasing with service
  • Training and support to help you develop a great career with us
  • Great pension and sharesave scheme
  • Social events throughout the year
  • Family-friendly policies, including enhanced maternity, paternity, and adoption packages
  • Free on-site parking
  • Cycle to work scheme and gym discounts
  • Vouchers for life events
  • Day off to volunteer for one of our charity partners

About Us

At Big Yellow Self Storage, we are dedicated to building a diverse, inclusive, and authentic workplace. We welcome applications from people from all walks of life, regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical or mental disability, or offending background. If you require us to make any adjustments to our interview process, please let us know.



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