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Technical Support Manager

2 months ago

Cambridge, Cambridgeshire, United Kingdom Liz Orpwood Recruitment Ltd Full time
Technical Support Manager Opportunity

We are seeking a highly skilled Technical Support Manager to lead our team of support engineers. As a key member of our organization, you will be responsible for motivating, developing, and building your team to provide exceptional technical support to our customers.

Key Responsibilities:

  • Motivate and develop a team of technical support engineers to deliver high-quality support
  • Provide a flexible and efficient response to customer issues, ensuring timely resolution and high customer satisfaction
  • Develop and maintain technical documentation and training materials to support product updates
  • Occasional travel to customer sites as required to provide on-site support

Requirements:

  • Relevant technical qualifications, such as IT, Computer Science, Electronics, or RF engineering
  • Proven track record in managing a team of technical engineers or technicians in a customer-focused role
  • Highly organized, methodical, and excellent communication skills
  • Ability to lead teams and deliver high levels of technical support to a broad range of customers

This is a fantastic opportunity to join a leading company with a global presence, supplying products to various sectors. Hybrid working arrangements may be available, and the role is easily commutable from various locations in Cambridgeshire, Essex, Bedfordshire, Hertfordshire, and Suffolk.