Ecommerce Operations Coordinator

3 weeks ago

Birmingham, Birmingham, United Kingdom People Solutions Group Limited Full time
About the Role

We are seeking an experienced Ecommerce Operations Coordinator to join our team at People Solutions Group Limited. As a key member of our operations team, you will be responsible for overseeing daily ecommerce warehouse operations, ensuring timely processing and delivery of B2C orders, and managing inventory levels.

Key Responsibilities
  • Oversee daily ecommerce warehouse operations, including receiving, storing, inventory, and dispatch
  • Ensure timely processing and delivery of B2C orders, meeting service level agreements (SLAs)
  • Run inventory checks between ERP and WMS systems for accuracy
  • Manage inventory levels, stock transfers, and space utilization
  • Monitor and resolve order processing and delivery issues, supporting customer inquiries
  • Plan and execute manual repack/rework jobs with the warehouse team
  • Identify process improvements to enhance efficiency and customer satisfaction
  • Monitor ERP alerts and address operational errors
  • Maintain accurate documentation and report discrepancies to management
  • Generate reports on operations, including order volumes, fulfillment, and inventory
Requirements
  • Degree in Business Administration, Ecommerce, Supply Chain Management, or equivalent experience
  • Proven experience in ecommerce operations or warehouse management
  • Strong understanding of ecommerce platforms and order management systems
  • Excellent organizational and multitasking skills, with attention to detail
  • Proficiency in Microsoft Office Suite and ecommerce software
  • Strong problem-solving skills under pressure
  • Good communication and interpersonal skills for cross-functional collaboration
What We Offer
  • Full training provided
  • Competitive salary and benefits package
  • Opportunities for career growth and development

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