Residential Booking Specialist

4 days ago


Bridgwater, Somerset, United Kingdom kream Group ltd Full time
Job Summary: We're looking for an Accommodation Services Administrator to represent kream Group ltd. The successful candidate will ensure bookings and appointments are convenient for customers and our department, maximizing workshop capacity. The estimated annual salary for this role is £28,000 - £38,000.

Key Responsibilities:

  • Coordinate bookings and appointments to meet customer needs and optimize departmental capacity.
  • Verify customer requirements and supply accurate, fully inclusive costing.
  • Prioritize workshop hours to achieve maximum utilization.
  • Generate accurate job cards, invoices, and related information.
  • Respond promptly to customer inquiries, providing courteous and efficient service.
  • Welcome customers at reception, offering relevant services as needed.
  • Inform customers of completion deadlines and extend as required.
  • Certify customers on progress and additional work, obtaining authority to proceed.
  • Identify opportunities for related product and service sales.


Requirements: Relevant experience in customer-facing roles, particularly in main dealers or quality independent garages, full driving license, and a supportive work environment with like-minded colleagues.

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