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Customer Experience Strategist

2 months ago

Glasgow, Glasgow City, United Kingdom KPMG Full time

About the Role

We are seeking a highly experienced and skilled Customer Transformation Director to join our team at KPMG. As a key member of our Customer & Operations Advisory team, you will be responsible for leading large-scale customer transformation programs and delivering exceptional results for our clients.

Key Responsibilities

  • Lead customer transformation programs of large size and complexity, with a focus on delivering new digital solutions and platforms.
  • Develop and execute strategies to drive customer experience excellence, leveraging industry expertise and thought leadership.
  • Build and lead high-performing teams, providing coaching and mentoring to ensure excellent client delivery and team development.
  • Collaborate with clients to understand their business needs and develop tailored solutions to drive growth and improvement.
  • Stay up-to-date with industry trends and best practices, applying knowledge to drive innovation and excellence in customer transformation.

Requirements

  • Proven track record of leading large-scale customer transformation programs, with a focus on delivering exceptional results.
  • Deep understanding of customer experience, digital transformation, and business strategy.
  • Excellent leadership and team management skills, with the ability to build and lead high-performing teams.
  • Strong communication and interpersonal skills, with the ability to collaborate with clients and stakeholders at all levels.
  • Ability to adapt to changing priorities and deadlines, with a focus on delivering high-quality results.

About KPMG

KPMG is a leading professional services firm, providing audit, tax, and advisory services to clients around the world. We are committed to helping our clients achieve their goals and drive growth and improvement in their businesses. Our team is passionate about delivering exceptional results and making a positive impact on our clients and communities.