Business Process Support Specialist

1 day ago


Cardiff, Cardiff, United Kingdom Ricoh Full time
Site Services Specialist

We are actively building diverse teams and welcome applications from everyone.

Role: Site Services Specialist
Located: Cardiff
Package: Competitive salary of £35,000 - £45,000 per annum and excellent benefits
Shift Pattern: 37.5 hours per week, between the hours of 8am - 8pm, Monday to Friday.

  • Deliver an efficient Print and Mail Room service to meet agreed SLAs and customer satisfaction.
  • Help solve operational problems quickly and efficiently to ensure the most efficient service is provided.
  • Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered.
  • Ensure all work carried out is to the highest quality to meet customer confidentiality, deadlines, SLAs, and KPIs.
  • Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS procedures and guidelines.
  • Ensure the site is compliant with the Ricoh Service Excellence methodology.

You will ideally have:

  • Proven experience working in a similar role (print or mail rooms).
  • Excellent customer service skills. Striving for inclusion and diversity isn't just the right thing to do. Diverse approaches, perspectives, and experiences make us more innovative, lead to better decisions, and help us better understand our customers.


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