IT Service Management Specialist
8 hours ago
Company Overview
Westmorland and Furness Council is a dynamic public organization committed to delivering high-quality IT services to its community. Our team is dedicated to providing excellent support and ensuring seamless technology operations.
Salary
The estimated annual salary for this role is £25,000 - £30,000, depending on experience and qualifications.
About the Role
The Service Support Officer plays a vital part in maintaining the smooth operation of our IT services. By efficiently managing incidents, facilitating communication between technical teams and users, and supporting continuous service improvement, this position significantly contributes to the overall success of our IT department and user satisfaction.
Key Responsibilities
- Provide administrative support for IT Service Management processes.
- Manage ICT procurement requests and act as a point of reference for staff queries.
- Maintain service quality, conduct regular reviews, and implement best practices in ITIL methodologies.
Who We Are Looking For
We are seeking a dedicated professional with a passion for improving service delivery and enhancing the user experience within a community-focused environment.
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