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AWS Windows Engineer

2 months ago

Leeds, Leeds, United Kingdom Assured Data Protection Limited Full time
Job Title: AWS Windows Engineer

We are seeking a highly skilled AWS Windows Engineer to join our 3rd Line Technical Support team. As a key member of our team, you will be responsible for providing advanced technical support for backup and recovery systems, including hardware, software, and network-related issues.

Key Responsibilities:
  • Provide technical support for backup and recovery systems, including hardware, software, and network-related issues.
  • Collaborate with other support teams to resolve complex incidents and service requests.
  • Troubleshoot and resolve issues related to backup and recovery software, network, and disk storage.
  • Document incidents and service requests in the helpdesk system.
  • Provide guidance and training to lower tier support team members.
  • Assist in the deployment and configuration of new backup and recovery hardware and software.
Requirements:
  • Minimum of 5 years of experience in a technical support role with a focus on backup and recovery systems.
  • Highly customer-centric with a passion for providing excellent customer service.
  • Experience of working within a busy customer environment, preferably in a technical and/or service provider area.
  • Confident with the ability to interact with members of all support teams including team leaders, managers, and directors.
  • Strong technical expertise in server, network, and disk storage systems.
  • Knowledge of storage area networks (SANs) and network-attached storage (NAS).

This is a fantastic opportunity to join a leading managed services provider and work with cutting-edge data protection solutions. If you are a motivated and experienced technical professional looking for a new challenge, please apply.