Senior Front Desk Officer

2 weeks ago


London, Greater London, United Kingdom Motel One Full time
Job Title: Senior Front Desk Officer

We are seeking an experienced and highly motivated Night Audit for our 197-room hotel in London. The hotel is part of the award-winning Motel One Group.

About the Role:
  • Assist guests at the front desk, ensuring a professional experience from check-in to departure.
  • Prepare daily closing balances, process booking requests, and prepare for breakfast.
  • Be fully responsible for emergency situations during night shifts.

Key Responsibilities:

  1. Cash transactions and cashing up.
  2. Processing booking requests.
  3. Preparing for breakfast.
  4. Emergency response and security incident management.

Qualifications and Requirements:

  • A completed apprenticeship in the hotel trade or professional experience in the hotel/catering industry.
  • Excellent quality and service skills, hosting skills, and a passion for the hotel industry.
  • Open, communicative, and confident with a solid command of English.
  • Team player willing to assist across departments.
  • Prior experience in Front Office systems (Mews or Opera) ideal.
  • Ability to work independently with minimal guidance.
  • Easily accessible commute to the hotel location.
  • Flexibility to cover day shifts occasionally.

Additional Information:

The successful candidate must have a valid work permit in the UK. Please note that the hotel does not offer sponsorship.



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