Renewals Team Manager Lead

4 days ago


Southampton, Southampton, United Kingdom Business Choice Direct Full time
Job Description

As a seasoned professional, you will lead our team of insurance experts in delivering exceptional customer service and driving business growth. Your expertise in people management and leadership will be crucial in developing and motivating your team to achieve key performance indicators.

We are seeking a highly motivated and experienced individual who can provide leadership and support to direct reports, achieving individual objectives and key performance indicators as set and agreed. The successful candidate will have a proven track record of delivering service KPIs, including Renewal Retention & Policy Count Targets, Renewed Policy Income, New Business Policies and Income, Quality Assurance scores, error levels, and complaints levels.

Our ideal candidate will have strong communication and interpersonal skills, with the ability to instil a culture of professional development within the team. You will be responsible for managing and developing individual and team performance through identification of training needs and implementation of coaching and development plans.

The role requires someone who can ensure compliance and company policy and procedures are followed consistently to minimise risk to the company. Additionally, you will be responsible for supporting, motivating and communicating relevant information to the team effectively, ensuring a strong service-focused culture.

A competitive salary of £60,000 - £80,000 per annum is on offer, along with a range of benefits including bonus scheme, company pension, cycle to work scheme, enhanced maternity leave, free parking, health & wellbeing programme, private medical insurance, referral programme, and sick pay.



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