Team Leader
1 week ago
About the Role
We are seeking a highly motivated and experienced Team Leader to join our team at TWO SAINTS. As a Team Leader, you will play a key role in supporting our recovery workers and night workers in delivering Housing First services to individuals who are homeless and rough sleeping.
Main Responsibilities
- Support your team to achieve their potential through regular staff supervision, coaching, training, and induction.
- Hold a small caseload of clients when required.
- Further support your team where needed with their workload.
- Manage staff annual leave, plan rotas, and organise cover for absences ensuring adequate cover at all times.
- Work flexibly where needed, and be part of the rota.
- Empower your team to work flexibly when engaging with hard-to-reach clients.
- Ensure an effective and timely response to all complaints and safeguarding issues, taking appropriate action.
- You will be involved in the recruitment of staff for your team.
- You will attend meetings and represent the service to key stakeholders.
- Increase the presence of the service in the local area to help win tenders and maintain current contracts.
- Liaise with accommodation providers to develop an excellent working relationship.
- Facilitate and monitor client support.
- Provide reports and data where needed.
- Be part of the on-call service.
- Attend supervision, appraisal, training, and meetings as directed, which may be outside your normal working pattern.
- Work flexibly across all areas of operation where required and prior notice given.
- Any other reasonable task as requested by a member of staff.
Knowledge, Skills, Experience & Essential Qualifications/Training
A minimum one year's management experience is desirable, however not necessarily in this sector. What you will have is a real passion for wanting to work with people who are homeless. You will receive support and training in understanding the key principles of Housing First, but some prior research and understanding of the support model is desirable. Your values will match ours, you will be committed to helping others and enjoy the real job satisfaction that this brings.
Requirements
- Clear verbal and written English and great communication skills.
- Good understanding of IT and keyboard skills.
- Polite, assertive manner.
- Passion for working in a client/customer-facing role.
- Have an interest and genuine concern for homelessness and related issues.
- Knowledge of voluntary and statutory agencies would be an advantage.
- Some experience of this sector would be an advantage.
- Knowledge of best practice in supporting people with drug/alcohol and/or mental ill health issues, including realistic harm reduction approaches.
- Flexible to meet the needs of the service.
- Important: Driving licence and access to your own car is essential for this role.
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