Chief Technical Operations Manager

3 weeks ago

London, Greater London, United Kingdom Claridge's Full time

Role Overview

 

We are seeking an exceptional Director of Engineering to join the Claridge's team.

 

At the centre of London's Mayfair, Claridge's is a unique combination of splendour and charm, renowned for its impeccable, intuitive service. The hotel's original art deco interiors have been interwoven with modern flourishes.

 

We are renowned for developing hotel professionals who are proud to be part of a group that consistently delivers memorable experiences for both its guests and employees. As dedicated custodians of iconic hotels, our team often create longstanding bonds between guest and hotel. We become part of the story of our guest's lives.

 

Main Duties and Responsibilities

 

As the Director of Engineering, you will be responsible for:

  • Protect the Company's interests in the building, plant and equipment, ensuring the safety of guests, visitors and colleagues.
  • Establish and implement a room maintenance programme in accordance with Claridge's standards and budgetary expectations.
  • Supervise and manage the performance of all Claridge's contracts to ensure effective and efficient service level agreements are in place and achieved. Oversee and monitor the management of all contractors on site and ensure all Health and Safety, legislative requirements and Claridge's standards are adhered to and audited regularly to ensure compliance.
  • Ensure proactive and effective follow up across departments on a regular basis on all engineering matters and works outstanding, planned or anticipated.
  • Work closely with all Hotel departments and in particular Housekeeping, Guest Relations and Front Office to ensure cohesion with the engineering function and in enhancing delivery towards the guest experience and satisfaction of guest needs.
  • Observe the energy efficiency of all equipment, creating actions or initiatives for improvement or replacement of energy inefficient equipment.
  • Be fully aware and take ownership of the Chief Engineer responsibility and practices with respect to Health and Safety as described in the Maybourne Health and Safety document. Create actions and follow up as required.
  • Be aware of and comply with safe working practices as specified in the Health and Safety Act 1974 as applicable to your place of work. This will include your awareness of any specific hazards at your work place.
  • Generally being alert for opportunities to improve the profitability of the department i.e. through controlling wastage and being responsible for the economy of all utilities and resources and up-selling or link sales.
  • Provide effective leadership throughout the department, developing a robust structure and strong team culture and ethos which supports high levels of guest service delivery, effective communication and knowledge sharing.
  • Hold regular meetings with direct reports and conduct formal performance appraisals at least on an annual basis, agreeing appropriate outcomes and performance objectives. Ensure annual appraisals, regular job chats and employee communications are effectively undertaken within departments.
  • Ensure you are aware of your Health and Safety responsibilities as required by the Hotels' Health and Safety Policy, and monitor compliance with procedural requirements.
  • Be aware of and comply with safe working practices as laid down under the Health and Safety Act as applicable to your work place, including awareness of any specific hazards at your work place.

 

Entry Requirements

 

Successful candidates for our Director of Engineering opportunity will:

  • Demonstrate genuine dedication to Claridge's and show a commitment to consistent quality in our product and service.
  • You will thrive in a high pressured and dynamic hotel ensuring a consistently high level of productivity and operational standards paying particular attention to detail.
  • Have the ability to manage a high performing team, simultaneously, be a team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills.
  • Immaculate personal presentation and a confident, professional and welcoming personality.

 

Benefits Package

 

Here at Maybourne, we strive to reward our employees for the incredible work they do every single day. In return for your hard work and dedication we offer you:

  • Excellent salary package.
  • Family Friendly company policies including enhanced Maternity and Paternity Pay.
  • Holiday allowance increase after 3 and 5 years of service.
  • Travel Season Ticket Loans.
  • Pension Scheme*.

 

Health and Wellbeing Support

 

We offer:

  • Subsidised monthly Podiatrist and Masseuse treatments.
  • Flu vaccination vouchers*.
  • Eye test vouchers and contributions towards glasses*.
  • 24-hour colleague assistance helpline.
  • On and off-site Occupational Health Service.
  • Death in Service salary contribution.
  • Various wellbeing activities focused on mental and physical health.
  • A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

 

Recognition and Career Development

 

We offer:

  • Referral Scheme 'Introduce a Star'.
  • Instant colleague recognition and award programme with generous prizes.
  • Colleague of the month nominations with generous prizes.
  • Additional paid day off to celebrate your Birthday.
  • Internal transfer and promotion opportunities.
  • In-house training and development team with a strong focus on career progression and personal growth.
  • Long service awards.

 

Memorable experiences

 

We offer:

  • Preferential room rates per overnight stay for yourself or your family across Maybourne.
  • Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
  • 50% Food and Beverage discount* across Maybourne.
  • Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children's Party, etc.).
  • Wedding and Baby gifts.
  • Retirement functions.

 

*Terms and conditions apply to all benefits.

 

Eligibility

 

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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