Retail Operations Director

4 days ago


Harrogate, North Yorkshire, United Kingdom C2 Recruitment Full time

About the Role

This is an exciting opportunity to join our team as a Store Manager in Knaresborough. As a key member of our retail operations team, you will be responsible for delivering outstanding customer service and maximizing income from sales, gift aid, and other promotional activities.

With a strong commercial focus, you will work effectively and efficiently to drive donations from the local area, deliver a great store offer and standards, and inspire your team to give amazing customer service.

You will be responsible for achieving/exceeding all income and operational targets, actively promoting Gift Aid, and maximizing profit from new goods through effective stock control, visual merchandising, and sales opportunities.

Key Responsibilities:

  • To achieve / exceed all income and operational targets, using all resources and time available to maximum profit.
  • To actively promote Gift Aid in order to maximise contributions from donations, complying with all gift aid processes and procedures and use of the Gift Aid application.
  • To maximise profit from new goods through effective stock control, visual merchandising and sales opportunities.
  • To deliver an outstanding customer and donor experience that encourages customer loyalty and achieves repeat donations.
  • To manage the pricing of goods to achieve a high sell through rate, whilst maximising income from donated goods.
  • To utilise sales reports and information to manage, merchandise and display goods in the store floor space to maximum sales potential.
  • To provide training, development and performance management of any store assistants within the charities policies and procedures.
  • To actively attract, recruit, train and retain a diverse volunteer team, planning volunteer activity to meet support the needs of the business.

About You

  • Solid retail management experience working to sales and other targets including KPI's.
  • Experience of recruiting and managing a volunteer team would be advantageous.
  • Committed to going above and beyond when it comes to customer service.
  • Self-motivation and determination to be successful.
  • Highly commercial and sales driven.
  • Strong people leader, motivational and inspirational in your approach.

What We Offer

This is a fantastic opportunity to work with a dynamic and growing retail charity who really value their people. With a salary up to £24,000 per annum DOE, plus great benefits, you will have the chance to develop your skills and experience in a fast-paced environment.



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