Retail Operations Director
4 days ago
About the Role
This is an exciting opportunity to join our team as a Store Manager in Knaresborough. As a key member of our retail operations team, you will be responsible for delivering outstanding customer service and maximizing income from sales, gift aid, and other promotional activities.
With a strong commercial focus, you will work effectively and efficiently to drive donations from the local area, deliver a great store offer and standards, and inspire your team to give amazing customer service.
You will be responsible for achieving/exceeding all income and operational targets, actively promoting Gift Aid, and maximizing profit from new goods through effective stock control, visual merchandising, and sales opportunities.
Key Responsibilities:
- To achieve / exceed all income and operational targets, using all resources and time available to maximum profit.
- To actively promote Gift Aid in order to maximise contributions from donations, complying with all gift aid processes and procedures and use of the Gift Aid application.
- To maximise profit from new goods through effective stock control, visual merchandising and sales opportunities.
- To deliver an outstanding customer and donor experience that encourages customer loyalty and achieves repeat donations.
- To manage the pricing of goods to achieve a high sell through rate, whilst maximising income from donated goods.
- To utilise sales reports and information to manage, merchandise and display goods in the store floor space to maximum sales potential.
- To provide training, development and performance management of any store assistants within the charities policies and procedures.
- To actively attract, recruit, train and retain a diverse volunteer team, planning volunteer activity to meet support the needs of the business.
About You
- Solid retail management experience working to sales and other targets including KPI's.
- Experience of recruiting and managing a volunteer team would be advantageous.
- Committed to going above and beyond when it comes to customer service.
- Self-motivation and determination to be successful.
- Highly commercial and sales driven.
- Strong people leader, motivational and inspirational in your approach.
What We Offer
This is a fantastic opportunity to work with a dynamic and growing retail charity who really value their people. With a salary up to £24,000 per annum DOE, plus great benefits, you will have the chance to develop your skills and experience in a fast-paced environment.
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