Customer Service Representative
4 days ago
About Message Direct Careers:
At Message Direct Careers, we pride ourselves on being a leading provider of business answering services, with a 27-year history of delivering exceptional customer experiences. Our commitment to customer service and solutions has earned us a 97% customer satisfaction score.
The Opportunity:
We are seeking highly motivated and dedicated Contact Centre Agents to join our dynamic team. As a Contact Centre Agent, you will be responsible for handling personalized calls, taking accurate messages, redirecting calls, and booking appointments through external systems. You will work in a fast-paced environment, maintaining professionalism and composure under pressure. Enjoy comprehensive in-house training and ongoing professional development in a supportive team environment.
Key Responsibilities:
- Utilize client-specific scripts to deliver personalized service to callers.
- Take precise messages, redirect calls appropriately, and book appointments using external booking systems efficiently.
- Communicate professionally with callers, maintaining composure during high-stress situations.
What We Offer:
As a Contact Centre Agent at Message Direct Careers, you will have the opportunity to develop your skills and knowledge in a supportive and dynamic environment. We offer comprehensive training and ongoing professional development, as well as a competitive compensation package.
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