Senior Associate, Enterprise Onboarding Platform Client Success Manager

3 weeks ago


Manchester, United Kingdom BNY Full time
Job Title: Senior Associate, Enterprise Onboarding Platform Client Success Manager

BNY is seeking a highly skilled and experienced Senior Associate, Enterprise Onboarding Platform Client Success Manager to join our Client Success Team. As a key member of our team, you will be responsible for providing exceptional client service and support to our clients, ensuring their onboarding experience is seamless and successful.

Key Responsibilities:
  • Establish and maintain strong relationships with clients to understand their needs and expectations.
  • Develop and implement customized onboarding plans to meet client needs.
  • Collaborate with internal teams to ensure timely and accurate completion of onboarding activities.
  • Monitor and report on client onboarding progress and identify areas for improvement.
  • Provide exceptional client service and support to ensure client satisfaction.
Requirements:
  • Bachelor's degree or higher in a related field.
  • Minimum 3 years of experience in client success, account management, or a related field.
  • Proven track record of delivering exceptional client service and support.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.


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