Senior Legal Advisor
4 days ago
About the Role:
We are seeking a highly skilled Senior Legal Advisor to join our team. As a Senior Legal Advisor, you will be responsible for overseeing the Legal Advisory team, ensuring they provide top-notch advice across a wide range of legal areas. Your excellent managerial skills will be put to use as you monitor call volumes, provide real-time feedback, and handle client queries.
Key Responsibilities:
* Oversee the Legal Advisory team, ensuring they provide legally competent advice and exceptional service levels.
* Monitor call volumes and individual call states to ensure team availability.
* Provide feedback and coaching to individuals, reviewing quality assessments and training.
* Serve as a point of contact for clients and organisations with queries.
* Assist in the investigation of complaints and liaise with wider management team regarding service issues.
* Maintain and grow the unique offerings within the legal and financial team.
* Identify areas of learning and ensure necessary research and self-learning takes place in areas of development.
* Conduct reviews and 1-1s, with the support of a departmental Lead.
Requirements:
* Supervisory or managerial experience, preferably in an employee assistance programme or similar professional environment.
* Law degree or equivalent qualification.
* Understanding of the SRA Code of Conduct and the BACP Ethical Framework.
* Proven ability to engage stakeholders at all levels.
* Track record of meeting and exceeding KPI's and targets.
* Ability to complete project work to a consistently high standard.
About Us:
Our client is an industry-leading EAP and OH provider, recognised as one of the 'Best Places to Work'. They have a strong track record of year-on-year growth and support over 80,000 organisations and 13 million lives across the UK & Ireland. As part of a global group with substantial financial backing for further expansion, they offer unparalleled career advancement opportunities.
What We Offer:
* 25 days' holiday plus bank holidays.
* Private medical insurance after 5 years' service.
* Pension plan contributions increase after 5- and 7-years' service.
* Profit share scheme.
* Season ticket loan scheme.
* Cycle to work scheme.
* Access to Employee Assistance Programme.
* Free breakfast every Monday.
Apply Today:
If you are a motivated and experienced Senior Legal Advisor looking for a new challenge, please apply today.
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