Customer Service Coordinator

3 days ago


Burgess Hill, United Kingdom Michael Page Full time
Job Title: Customer Service Coordinator

About the Role:
This exciting opportunity has arisen for a Customer Service Coordinator to join our team in Burgess Hill. As a key member of our insurance team, you will be responsible for delivering outstanding customer service support and handling administrative tasks with a focus on delivering excellent results.

Company Overview:
We are a leading insurance provider, committed to delivering high-quality service and promoting employee growth and development. Our customer-centric approach ensures that we deliver personalized support to our clients.

Salary and Benefits:
A competitive salary of £13,500 - £14,500 per annum, plus a supportive work environment that promotes professional growth. You will also receive comprehensive training and development opportunities, as well as the chance to work with a diverse and dynamic team in the insurance industry.

Key Responsibilities:
* Deliver exceptional customer service via phone, email, and live chat* Manage and resolve customer complaints professionally* Process insurance applications and renewals accurately* Handle administrative tasks such as data entry and record management* Coordinate with other departments for query resolution* Assist in the implementation of customer service policies and procedures* Identify opportunities for service improvement* Participate in team meetings and training sessions

Requirements:
* Proficiency in MS Office and CRM software* Excellent communication and interpersonal skills* Strong problem-solving abilities* A customer-focused approach and the ability to handle pressure* Long-term maternity cover position available. Estimated salary: £25-£30 per hour.

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