Station Host
6 days ago
**About the Role**
We are seeking a highly skilled and experienced Station Host to join our team at Greater Anglia. This role is perfect for those who enjoy working in a fast-paced environment and have a passion for delivering excellent customer service.
As a Station Host, you will be responsible for ensuring that our customers receive a safe and welcoming experience while using our services. This includes providing assistance with tickets, answering queries, and maintaining a clean and tidy station environment.
You will work closely with our station teams to ensure that all aspects of the station are running smoothly, from ticket sales to customer assistance. Your ability to think on your feet and respond to unexpected situations will be essential in this role.
The ideal candidate will have previous experience in a customer-facing role and possess excellent communication and problem-solving skills. You must also be able to work independently and as part of a team, with a strong focus on delivering high-quality results.
**What We Offer**
In return for your hard work and dedication, we offer a competitive salary of £24,000 per annum, plus a range of benefits including free travel on our network, 24/7 employee assistance program, and access to physiotherapy services. Our comprehensive training program will also help you develop the skills you need to succeed in this role.
**Key Responsibilities**
- Provide exceptional customer service, responding to customer queries and resolving issues promptly and professionally
- Maintain a clean and tidy station environment, adhering to health and safety standards
- Work collaboratively with station teams to ensure smooth day-to-day operations
- Develop and implement effective solutions to improve customer satisfaction and experience
**Requirements**
To be successful in this role, you will need:
- Previous experience in a customer-facing role
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- Strong focus on delivering high-quality results
**Benefits**
We offer a range of benefits, including:
- Competitive salary of £24,000 per annum
- Free travel on our network
- 24/7 employee assistance program
- Access to physiotherapy services
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