Career Development Coach for Travel Retail

5 days ago


Richmond, Greater London, United Kingdom Hays Travel Full time

About Hays Travel

Hays Travel is a leading travel company that prides itself on delivering exceptional customer service.

We are seeking a highly motivated and experienced Career Development Coach to join our team in Yorkshire.

Job Description

The successful candidate will be responsible for the training delivery and assessment of a cohort of Retail apprentices working towards their Travel Consultant Apprenticeship.

Main Responsibilities

  • Assess, coach, and develop apprentices during their individual progress reviews, while selecting quality evidence to showcase and stretch the capabilities of each apprentice.
  • Deliver inspiring and motivational training that engages learners to achieve the desired impact.
  • Evaluate the effectiveness of current training sessions and suggest improvements.
  • Research and write engaging training content for both virtual and classroom delivery.
  • Strong awareness of Safeguarding, Prevent, and British values.
  • Effectively communicate and positively promote organisational changes.
  • Knowledge and high level of competency with department and company technology.
  • Be able to self-reflect and identify areas for personal development.
  • Motivated 'can do' attitude, who strives for excellence in all areas of their role.
  • Exceptional Time Management, Organisational skills, and Attention to Detail.
  • Provide exceptional customer service at all times.

Qualifications & Experience

  • Previous experience working in a Customer Service environment.
  • Previous Experience in a Retail Travel sales.
  • Previous experience of classroom/remote delivery.
  • Previous delivery experience of Core Skills.

Desirable but not essential

  • Level 3 + qualification in Education and Training.
  • Level 3 assessment award.
  • Level 4 Quality Assurance.

Competencies

  • Excellent organisational and time management skills.
  • Strong initiative skills to drive business objectives forward.
  • Flexible to meet the needs of the business.
  • Attention to detail and high levels of accuracy.
  • Strong digital skills.
  • Assertive/confident classroom management techniques.

Team Work

  • Enthusiastic and Proactive with the ability to work independently (self-motivated) and as part of a team.
  • Ability to work effectively with people from diverse backgrounds.

Communication

  • Excellent verbal and written communication skills.
  • Ability to liaise with staff at all levels.
  • Effective motivational skills and the ability to remain positive and professional at all times.

Salary and Benefits

The estimated salary for this role is £25,000 - £30,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits including a generous holiday allowance, pension scheme, and opportunities for career progression.



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