Career Development Coach for Travel Retail
5 days ago
About Hays Travel
Hays Travel is a leading travel company that prides itself on delivering exceptional customer service.
We are seeking a highly motivated and experienced Career Development Coach to join our team in Yorkshire.
Job Description
The successful candidate will be responsible for the training delivery and assessment of a cohort of Retail apprentices working towards their Travel Consultant Apprenticeship.
Main Responsibilities
- Assess, coach, and develop apprentices during their individual progress reviews, while selecting quality evidence to showcase and stretch the capabilities of each apprentice.
- Deliver inspiring and motivational training that engages learners to achieve the desired impact.
- Evaluate the effectiveness of current training sessions and suggest improvements.
- Research and write engaging training content for both virtual and classroom delivery.
- Strong awareness of Safeguarding, Prevent, and British values.
- Effectively communicate and positively promote organisational changes.
- Knowledge and high level of competency with department and company technology.
- Be able to self-reflect and identify areas for personal development.
- Motivated 'can do' attitude, who strives for excellence in all areas of their role.
- Exceptional Time Management, Organisational skills, and Attention to Detail.
- Provide exceptional customer service at all times.
Qualifications & Experience
- Previous experience working in a Customer Service environment.
- Previous Experience in a Retail Travel sales.
- Previous experience of classroom/remote delivery.
- Previous delivery experience of Core Skills.
Desirable but not essential
- Level 3 + qualification in Education and Training.
- Level 3 assessment award.
- Level 4 Quality Assurance.
Competencies
- Excellent organisational and time management skills.
- Strong initiative skills to drive business objectives forward.
- Flexible to meet the needs of the business.
- Attention to detail and high levels of accuracy.
- Strong digital skills.
- Assertive/confident classroom management techniques.
Team Work
- Enthusiastic and Proactive with the ability to work independently (self-motivated) and as part of a team.
- Ability to work effectively with people from diverse backgrounds.
Communication
- Excellent verbal and written communication skills.
- Ability to liaise with staff at all levels.
- Effective motivational skills and the ability to remain positive and professional at all times.
Salary and Benefits
The estimated salary for this role is £25,000 - £30,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits including a generous holiday allowance, pension scheme, and opportunities for career progression.
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