Customer Service Team Lead
1 month ago
Are you a skilled customer service professional looking for a new challenge in an office environment? We are seeking a Customer Service Team Lead to join our team at Recruit4staff. In this role, you will be responsible for managing inbound and outbound enquiries, providing excellent customer service, and working with customers via email and live chat.
We require a candidate with strong European language skills in Italian, Dutch, German, or French, as well as previous customer service experience. As a Technical Support Manager, you will work closely with the support team to ensure all customer inquiries are resolved efficiently and effectively.
The successful candidate will have the following skills and qualifications:
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Previous customer service experience
We offer a competitive salary of £25,000 - £35,000 per annum, 25 days holiday + Bank Holidays, private medical insurance, and ongoing training. The ideal candidate will be based in Swansea, with commutability from Cardiff and Newport.
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