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IT Support Specialist

2 months ago

Manchester, United Kingdom In Technology Group Limited Full time

Job Summary:

In Technology Group Limited is seeking a highly motivated and enthusiastic IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:

  • Provide first-line technical support to clients via phone, email, and on-site visits
  • Diagnose and resolve hardware and software issues in a timely and professional manner
  • Work closely with our clients to understand their IT needs and provide tailored solutions
  • Collaborate with our technical team to resolve complex technical issues
  • Document and maintain accurate records of client interactions and technical issues
  • Stay up-to-date with the latest IT trends and technologies to ensure our clients receive the best possible support

Requirements:

  • Strong technical knowledge of IT systems and software
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving skills and attention to detail
  • Ability to work independently and as part of a team
  • Strong customer service skills and a passion for delivering exceptional support

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Access to the latest IT technologies and training

Language: English (en-US)