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IT Operations Manager
2 months ago
Blackfield Associates is seeking a highly skilled Senior Manager, IT Services Operations to lead our IT service desk and drive customer satisfaction.
Key Responsibilities:
- Lead a team of IT service desk professionals, promoting collaboration, skill growth, and innovation.
- Manage vendor contracts and SLAs, ensuring timely delivery and cost optimization.
- Implement efficient processes for incident and request handling, minimizing business disruptions.
- Develop IT service strategies that align with organizational goals, ensuring resource optimization.
- Use KPIs to evaluate service performance and drive continuous improvement.
- Oversee change and problem management processes.
- Collaborate with stakeholders to understand business needs and drive strategic initiatives.
- Maintain a comprehensive knowledge base for quick resolution of incidents.
- Ensure compliance with industry regulations, standards, and internal policies.
Requirements:
- Proven experience in IT service management.
- Strong leadership and team management skills.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment.
