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No7 Advisor

2 months ago

Oxford, Oxfordshire, United Kingdom The Boots Company PLC Full time
About the Role

We are seeking a highly skilled and enthusiastic No7 Advisor to join our team at The Boots Company PLC. As a No7 Advisor, you will play a vital role in helping customers find the perfect skincare and beauty products to suit their needs.

Key Responsibilities
  • Customer Service: Provide exceptional customer service, building strong relationships with customers and colleagues alike.
  • Product Knowledge: Develop in-depth knowledge of No7 skincare and beauty products, including their features, benefits, and applications.
  • Sales and Targets: Meet sales targets by promoting No7 products and services to customers, and providing personalized consultations to help them make informed purchasing decisions.
  • Team Collaboration: Work closely with the wider store team to create a vibrant and supportive working environment, sharing knowledge and best practices to drive sales and customer satisfaction.
  • Visual Merchandising: Ensure the No7 counter is always beautifully presented, showcasing the range of products in an attractive and appealing way.
Requirements
  • Customer Focus: Welcome each customer with a warm and empathetic approach, treating everyone with respect and understanding.
  • Sales and Performance: Enjoy meeting sales targets and contributing to the team's overall performance.
  • Product Knowledge: Love to learn and stay up-to-date with the latest skincare and beauty trends, products, and technologies.
  • Teamwork: Be comfortable working both independently and as part of a team, with a strong focus on collaboration and communication.
  • Brand Ambassador: Desire to be a proud brand ambassador for No7, helping customers find the best products for their needs and promoting the brand's values and mission.
Desirable Qualifications
  • Customer Service Experience: Previous experience working with customers, either in a retail or customer-facing role.
  • Product Knowledge: Experience using skincare and beauty products on customers, either in a retail or professional setting.
Benefits
  • Employee Discounts: Enjoy generous employee discounts on No7 products and services.
  • Holiday Entitlement: Receive holiday entitlement that increases with length of service.
  • Discretionary Bonus: Participate in a discretionary annual bonus scheme.
  • No7 Product Allocation: Receive a quarterly allocation of No7 products for personal use and to share with customers.
  • CIBTAC Certification: Become a certified skin expert with our CIBTAC certification.
  • No7 Macmillan Beauty Advisor: Train to become a No7 Macmillan Beauty Advisor, supporting patients experiencing the visible effects of cancer treatment.
  • Retirement Savings Plan: Participate in a retirement savings plan.
  • Uniform and Equipment: Receive a stylish and professional uniform and any necessary equipment for the role.