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Cleaning Operations Manager

1 month ago

London, Greater London, United Kingdom Kingdom Group Full time
Job Summary

We are seeking a highly experienced and skilled Cleaning Operations Manager to join our team at Kingdom Cleaning. As a key member of our operations team, you will be responsible for ensuring the delivery of a high-quality, compliant, and safe cleaning service across our campus and client portfolio.

Key Responsibilities
  • Provide direction and overall management of cleaning operations to fulfill contractual obligations with clients.
  • Direct company programs and implement company policy to ensure total compliance within legislation and contractual obligations.
  • Accountable for the total cleaning operation across all sites, including on-site cleaning teams and third-party suppliers.
  • Line management responsibilities for assistant managers, including planning, assigning, and directing tasks, performance evaluations, and reward schemes.
  • Accountable for the planning and execution of training schemes for direct reports to ensure appropriate skills are demonstrated at each level.
  • Provide regular reports to clients on KPI performance and develop innovative proposals to reduce overall cleaning costs.
  • Oversee the management of third-party supplier contracts to ensure alignment with client SLAs, value for money, and management of any shortfall.
  • Promote and maintain a positive, proactive H&S culture within the cleaning team and wider on-site teams through training.
  • Financially accountable for the cleaning budget.
  • Comply with and support industry standard accreditation, training, and motivation of staff to achieve required standards of performance.
  • Deliver effective communication and reporting within the cleaning operation, other service delivery teams, wider Kingdom management, and the client.
  • Produce and maintain an appropriate succession plan for the team, identifying skills, gaps, and training requirements.
  • Accountable for the creation and execution of work schedules in line with contract SLAs, work order management, and other client/management requests.
  • Management responsibilities in accordance with the organization's policies and applicable laws.
  • Oversee standards of cleaning across the site through quality checks and audit.
  • Identify and implement ongoing best practice, standardization, and technology improvements to the cleaning operation.
  • Ensure a high level of customer service is provided at all levels with the organization to meet/exceed customer expectations.
  • Assist in the reporting of building/cleaning issues and the raising of helpdesk tickets to ensure total service delivery to the client.
  • Attend external and internal training events as required.
  • Provide guidance and support to Kingdom Management on all matters within the cleaning operation.
  • Report any building defects and hazards to the Customer Service Helpdesk.
  • Assist in ensuring all cleaning work orders are responded to quickly and efficiently within agreed SLAs.
  • Follow company procedures for the reporting of holidays, sickness, and other absences.
  • Meet company expectations in relation to conduct and performance.
  • Follow all company procedures, policies, and rules.
Requirements
  • At least 5 years' experience in the management of cleaning contracts in a multi-unit site.
  • Educated to a technical discipline, and any other cleaning qualifications desirable.
  • IOSH, NEBOSH, and any other Health & Safety Training desirable.
  • Computer literate in Microsoft Packages (Word, Excel, PowerPoint).
  • Excellent management skills (teamwork, appraisal reviews, absence, and performance management).
  • Excellent leadership skills (teamwork, absence, and performance).
  • Full UK driving license essential.