Channel Delivery Director
2 weeks ago
About the Job
Vodafone UK seeks a seasoned Channel Delivery Director to lead our Channel Implementation team in delivering a diverse range of initiatives that drive Commercial and Customer Experience performance.
Your Key Responsibilities
- Lead cross-functional teams to shape the delivery of business-critical projects aligned to the Cross Portfolio Plan, ensuring timely and within-budget completion.
- Collaborate with stakeholders to design customer and adviser journeys, contributing to capability assessments, channel planning, and capacity governance.
- Represent Commercial Operations in project steering committees, making informed decisions on launch feasibility.
- Develop implementation strategies to deliver change experiences across Retail and frontline care teams.
- Define best-in-class communications strategies and platforms for front-line communities, driving commercial success.
- Design operational plans, identifying capability needs and process changes required to support new launches.
- BUILD AND MAINTAIN RELATIONSHIPS WITH PARTNERS TO EXECUTE CHANGE APPROACHES.
- Show a track record in business planning/implementation impacting businesses or end customers.
What We Offer
Vodafone UK offers an excellent basic salary plus bonus and benefits, including a competitive compensation package, opportunities for career growth, and a collaborative work environment. The estimated salary for this role is £65,000 - £85,000 per annum, depending on experience.
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