Facilities Management Professional
1 month ago
Service Excellence:
We are seeking a highly skilled and motivated Assistant Facilities Manager to join our team at Integral UK LTD. The successful candidate will be responsible for driving 5-star customer service excellence from 12 direct reports across 5 diverse corporate sites.
Key Responsibilities:
- Accountable for measuring, meeting, and reporting Key Performance Indicators (KPIs) with client input.
- Responsible for using KPI output/service reviews to improve service delivery.
- Accountable for creating reports and Management Information (MI) for contract.
- Accountable for the quality of communication and quality of reports being submitted to client, team, and business.
- Responsible for driving company culture within their team.
- Responsible for ensuring Engagement Ambassador assigned to the contract.
- Responsible for proactively looking for networking opportunities and getting involved where possible.
- Accountable for presenting contract updates to the client on a regular basis.
Finance & Commercial Awareness:
The successful candidate will also be responsible for providing all backup documentation to ensure accurate monthly invoicing, delivering the contract to budget, and identifying opportunities to increase profit within the contract.
Strategy: Innovation, Change & Project Management:
The Assistant Facilities Manager will be responsible for managing site projects, including implementing key milestones, and assisting the line manager in any wider business projects.
Main Duties:
The successful candidate will be responsible for driving 5-star customer service excellence from 12 direct reports through training and day-to-day line management across 5 diverse corporate sites. They will also provide support and day-to-day management of the team, process team payroll, and support the Service Level Agreement by ensuring that all site activities are carried out effectively.
Qualifications:
The successful candidate will have an understanding of Audio Visual and IT systems, be computer literate, and have a clear understanding of Health & Safety practices, including Risk Assessment.
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