Retail Operations Director

2 weeks ago


Bristol, Bristol, United Kingdom Costa Coffee Full time

Establish your leadership skills as a Store Manager at Costa Coffee, where you'll drive the success of our Bristol Area stores. This is an exciting opportunity to own and define your career path within a dynamic company that values innovation and growth.

About the Role

We're seeking a seasoned leader who can manage and develop successful teams, with a focus on delivering exceptional customer experiences and driving sales growth. As a Store Manager, you'll be responsible for creating an engaging store environment, leading by example, and fostering a culture of recognition and development.

  • Main Responsibilities:
  • Drive customer satisfaction and loyalty through proactive service delivery and community engagement.
  • Create a visually appealing store setting that attracts and retains customers.
  • Manage sales, profit, and team performance, identifying areas for improvement and implementing effective solutions.
  • Develop and train your team to become the best they can be, recognizing and rewarding outstanding contributions.
Your Background

We're looking for an ambitious and forward-thinking individual who wants to be part of our growth journey. As a strong leader with experience in team management and development, you'll have a proven track record of driving commercial and team impact. Your passion for delivering exceptional customer experiences and your commitment to maintaining high standards will make you an excellent fit for this role.

You'll be joining a global coffee brand with bold plans and a range of benefits to sweeten the deal:

  • Competitive Salary: £40,000 - £50,000 per annum (dependent on experience)
  • Access to the Coca-Cola share scheme with matched contributions.
  • 50% discount on food and drinks in Costa-owned stores.
  • A smart pension with up to 10% matched contributions.
  • Quarterly and annual incentive schemes with opportunities to earn up to £12,000.

We firmly believe in diversity, equity, and inclusion, and we continue to work with our teams to shape the future of our culture and values. If you're passionate about delivering exceptional customer experiences and want to join a dynamic company that values innovation and growth, apply now



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