Visitor Operations Supervisor

4 days ago

London, Greater London, United Kingdom The Church of England Full time
Job Title: Visitor Operations Supervisor

We are seeking a highly motivated Visitor Operations Supervisor to join our Visitor Engagement team at St Paul's Cathedral. As a Visitor Operations Supervisor, you will be responsible for leading a team of Visitor Experience Assistants in delivering exceptional customer service and creating a warm welcome for visitors.

Main Responsibilities:
  • Operational Responsibilities: Ensure that the VEA team provides a warm welcome to all visitors, assists visitors during their visit, and supports team members with any issues or feedback.
  • Leading the Team: Take a lead role in the recruitment of new VEA team members, ensure new VEA's have had a full induction and completed training, and lead a team of VEAs in delivering exceptional customer service.
Person Specification:
  • Essential Experience, Knowledge and Skills:
    • A passion for visitor engagement and excellent customer experience.
    • Experience within a heritage, public engagement or visitor attraction.
    • Experience of coaching and training junior staff.
    • An effective communicator, written and verbally.
    • Good initiative and problem-solving skills.
    • Experience of dealing with customer complaints.
  • Desirable Experience, Knowledge and Skills:
    • Experience of managing staff in a heritage/religious establishment.
    • Experience of working successfully with volunteers.

We are looking for someone who is in sympathy with, and in their work supports, the Christian aims and mission of St Paul's Cathedral.

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