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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our Customer Service team as a Customer Service Team Member. As a key member of our team, you will be responsible for delivering exceptional customer service to our passengers, ensuring their journey with Eurostar is seamless and memorable.
Key Responsibilities- Provide a welcoming presence throughout St Pancras station, ensuring a positive first impression of Eurostar.
- Manage the international concourse, automatic and manual check-in, boarding gates, and information desks efficiently, ensuring customers feel well looked after.
- Assist with passengers' ticketing enquiries and errors, resolving complaints at source whenever possible.
- Support passengers during delays and disruption, arranging taxis, hotels, and refreshments as needed.
- Ensure the safety of customers and staff by taking steps to alleviate congestion, improve customer flow, and direct passengers in emergency situations.
- Excellent face-to-face customer experience, demonstrating enthusiasm and positivity when serving passengers.
- Ability to work in a team environment, ensuring customers are well looked after at each point in our station.
- Capacity to work and remain calm under pressure, handling large volumes of customers at busy times.
- Good computer literacy and ability to learn how to use our internal reservation and control systems.
- High level of professional grooming, with a uniform provided to represent the Eurostar brand.
- Advanced (C1) level of conversational English, with knowledge of French and Dutch desirable.
- Travel benefits for work and leisure.
- A great pension.
- Exclusive discounts and perks.
We will be conducting a video interview and assessment centre as part of our recruitment process. Full training will be provided for the role, lasting 4 weeks, with a start date of W/C Monday 9th December 2024.
Eurostar is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity.
