Admissions and Enrollment Assistant
3 weeks ago
The Admissions and Enrollment Specialist Assistant provides exceptional customer service to students, parents, faculty, and staff by assisting with admissions and enrollment processes, answering questions, and resolving issues related to enrollment, records, and grades. This role requires strong communication and problem-solving skills, as well as the ability to work independently and collaboratively as a team member.
Key Responsibilities:
* Provide information about admissions and enrollment to students, parents, faculty, and staff
* Assist students with completing admissions and enrollment processes, paperwork, and getting started in school
* Troubleshoot and resolve issues related to enrollment, records, and grades
* Maintain accurate and up-to-date records and files
* Participate in outreach communication to potential and current students on enrollment
Requirements:
* Strong knowledge of effective customer service techniques
* Ability to communicate effectively with diverse constituents
* Strong ability to work independently and cooperatively as a team member
* Knowledge and skill in researching and resolving problems and issues with enrollment, records, and grades
* Knowledge of Peoplesoft or other SIS systems
* Experience in a college setting
* Ability to interpret and apply Virginia Community College (VCCS), Family Educational Rights and Privacy Act (FERPA), and college policies and procedures as they relate to student services
* Demonstrate ability to use Microsoft Office Suite including Excel
* Ability to organize and maintain files and records
Preferred Qualifications:
* Knowledge of ImageNow scanning system
* Experienced in the Office of Admission and/or Enrollment experience
* Experience with student recruitment
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