Change Management Specialist

4 weeks ago

London, Greater London, United Kingdom Collinson Full time
About the Role

Collinson is a global company dedicated to enhancing the travel experience for millions of consumers. We are seeking a Change Lead to support the delivery of key initiatives as part of our transformation programme.

Key Responsibilities
  • Lead and oversee the delivery of effective change management efforts across programmes and business teams.
  • Monitor change impact and drive change management activities, identifying and escalating risks and issues to ensure successful delivery.
  • Engage and communicate with key stakeholders to raise awareness and understanding of upcoming changes, collaborating with communications and project teams to enhance visibility.
  • Drive the adoption of standardised change management methodologies and tools to ensure consistency and best practices across the programme.
  • Contribute to a Change community of practice, fostering the sharing of insights, lessons learned, and continuous improvement of Collinson's change management capabilities.
Main Accountabilities
  • Change Impact & Approach: Collaborate with stakeholders to understand the change rationale, objectives, and target adoption, assessing change impact and planning and advising change management activities.
  • Change Journey: Provide a single view of the transformation delivery roadmap for the programme, articulating upcoming impacts and strategic alignment of change.
  • Stakeholder Engagement: Identify and map key stakeholders, assigning relationships and agreeing engagement approach, building and maintaining relationships with impacted teams, leadership, and employees.
  • Transformation Champion: Act as a champion for transformation in the programme, advocating for the transformation approach and processes, championing change management as a capability.
  • Communication & Training: Support Communications Leads in articulating benefits, rationale, and impact of change initiatives, supporting learning needs analysis and designing learning approaches to upskill individuals and teams.
  • Change Leadership: Provide coaching and support to leaders and project change managers to better navigate change within the programme, collaborating with key roles to identify potential sources of resistance and develop mitigation strategies.
  • Community: Contribute towards the wider change management capability at Collinson, sharing updates, ideas, methods, practice, and approaches.
  • Risk and Issue Management: Identify, document, and mitigate key change management risks for initiatives in the programme, escalating common themes requiring enterprise-wide approach to resolution.
  • Adoption and Evaluation: Use agreed target adoption metrics to lead assessment of adoption and usage, regularly assessing and reporting the effectiveness of change activities in the workstream, implementing interventions where required to increase adoption and encourage behaviour change.
  • Programme Leadership Change: Support or lead the planning and delivery of programme leadership development sessions in relation to programme leaders and their role in transformation, implementing a people change lens to help develop a strong programme leadership team.
Requirements
  • Minimum 5-7 years of experience in change management, project management, or organizational development roles, with a management consultancy background preferred.
  • Certification in Change Management (e.g., Prosci, APMG Change Management, or equivalent) is highly desirable.
  • Project Management certification (e.g., PMP, PRINCE2) is an added advantage.
  • Expert knowledge of change management principles and methodologies, including frameworks such as ADKAR or Kotter's 8-Step Process.
  • Proven track record of leading complex change initiatives across multiple business units or functions.
  • Experience in managing end-to-end change processes, including planning, executing, and sustaining change.
About Collinson

Collinson is an equal opportunity employer and welcomes differences in all their forms, including colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities, and people from all backgrounds, cultures, and experiences. We are focused on continually evolving our purpose-driven, high-performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team, and Be insight-led.

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