IT Solutions Advocate
4 weeks ago
At Vertex IT Solutions Ltd, we're seeking a skilled IT Solutions Advocate to join our team. As an IT Solutions Advocate, you will be responsible for providing strategic technical support to our clients, helping them translate business requirements into appropriate technical solutions.
This role involves getting close to our clients and understanding their business, as well as how IT can facilitate their operations, growth, and security.
- Advocate for our clients' needs and provide technical guidance to ensure their IT solutions meet their business goals.
- Develop and maintain a high-level stakeholder tracking resource with notes about strategy, customer business overview, and performance feedback.
- Review current service delivery performance and provide feedback to the Service Desk Manager/Ops Manager.
- Review contract agreements, performance, and renew support contracts with customers.
Requirements:
- Excellent technical acumen with a broad but detailed knowledge in Storage, Network Architecture, Virtualisation Technologies, Cloud-based provisioning, and Security Principles.
- Strong Microsoft background encompassing Windows Server, AD, Exchange, and O365.
- Knowledge of business functions and an understanding of how IT plays a role within those functions.
- Excellent time management.
- Analytical approach to data and statistics.
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