Digital Transformation Lead

3 weeks ago


North East, United Kingdom Department of Work & Pensions - Digital Full time

Are you a seasoned IT professional looking for a new challenge? We're seeking an IT Service Delivery Manager to join our team in Blackpool, Manchester, or Newcastle.

This is an exciting opportunity to lead live support across all of our products and services, defining and driving the ITSM strategy for data platforms in DWP. You'll oversee the well-being of all of our live services, including performance, patching, FinOps, and resilience.

You'll work closely with our expert engineering community and Product Owners to ensure cohesive maintenance and security of our services. As the primary escalation point for business and supplier stakeholders, you'll ensure high-level service satisfaction and address any issues promptly.

We offer a competitive salary of up to £77,740, a brilliant civil service pension with employer contributions worth 28%, and a broad benefits package built around your work-life balance.

Key responsibilities:

  • Lead and facilitate the support of enterprise analytical, data platforms, and related IT products.
  • Deliver to agreed service measures/KPIs or project delivery targets in a cost-effective and timely manner.
  • Develop and continually improve the service management policies, standards, and guidance used in the delivery of services.

We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.



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