Technical Support Specialist
3 weeks ago
About the Role
We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and customer service to clients using our CEM AC2000 Systems range of Access control products and integrations.
Key Responsibilities
- Providing technical support by telephone, remote connection, and on-site visits to clients.
- Troubleshooting system and diagnosing and solving CEM hardware or software faults.
- Installing and configuring CEM AC2000 software applications & hardware.
- Writing technical Troubleshooting guides, user guides & product release notes.
- Delivering technical product training on hardware or software applications.
Requirements
- Degree in Computer Science or related subject or relevant industrial work experience.
- Understanding of Linux including shell scripts.
- Understanding of SQL.
- Experience with Networking and troubleshooting servers/client machines.
- Experience of Virtual Platforms including Guest OS Installation.
- Experience installing and supporting Windows applications.
- Willingness to travel.
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