Global Network Engineer
1 week ago
**Job Description:**
We are seeking a Global Network Engineer to join our team at Vertex IT Solutions Ltd. The successful candidate will have strong technical knowledge of business infrastructure and networks, with a proven track record of delivering 2nd line remote support services to clients.
In this role, you will be responsible for resolving 2nd line queries and escalations, including complex desktop issues, server or network troubleshooting, VMWare or Hyper V, Office 365 administration, and managing incidents and service requests through an ITSM package.
We offer a competitive salary range of **£45,000 - £70,000** per annum, commensurate with experience. If you are a motivated and organized individual who is passionate about technology, we encourage you to apply for this exciting opportunity.
About the Role:
This is a full-time position that requires the ability to work independently and as part of a team. The ideal candidate will have good knowledge of industry on-premise infrastructure, cloud technology, Office 365, Azure, Private Cloud, and the ability to engage with technical engineers convincingly.
Key Responsibilities:
- Deliver 2nd line remote support services to clients
- Resolve 2nd line queries and escalations
- Manage incidents and service requests through an ITSM package
- Engage with technical engineers convincingly
Required Skills and Qualifications:
- Strong technical knowledge of business infrastructure and networks
- Excellent troubleshooting and problem-solving skills
- Ability to work logically under pressure and make firm decisions
- Good communication and coordination skills
- Familiarity with industry-standard tools and technologies
Benefits:
- Competitive salary range
- Opportunity to work with a dynamic and growing company
- Professional development and growth opportunities
- Flexible working hours and remote work options
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