Field Service Technician

4 weeks ago


London, Greater London, United Kingdom Impact Recruitment Services Full time

We are seeking a skilled Field Service Technician to join our team in Glasgow. As a key member of our service team, you will be responsible for performing service, repair, and maintenance of commercial microwave ovens and other specialized catering equipment.

About the Role

In this role, you will work independently with ongoing support from our experienced Area Managers. You will manage your own schedule and travel to customer sites across coffee chains, restaurants, and other locations in the hospitality industry. With real-time job updates on your tablet or smartphone, you will be empowered to deliver exceptional service to clients.

You will receive comprehensive training at our client's Northamptonshire base, where you will gain the hands-on skills and technical knowledge required to excel in this field. This is an excellent opportunity to grow your skills and develop a rewarding career in a varied, field-based position.

Key Responsibilities
  • Perform service, repair, and maintenance of commercial microwave ovens and other specialized catering equipment.
  • Use a tablet-based system to manage your daily schedule and parts inventory, ensuring real-time updates and accurate reporting.
  • Troubleshoot and diagnose technical issues, aiming for a "first-time fix" approach to uphold our reputation for quality service.
  • Communicate professionally with clients, providing friendly and efficient customer service at each site.
  • Engage in initial and ongoing training, both in the field and at the training facility, to stay up to date with industry standards and innovations.
Requirements

To succeed in this role, you should have basic electrical or electronic knowledge with hands-on troubleshooting ability. You should also be flexible and willing to work varied hours as required, with a "can-do" attitude.

Benefits

This role offers a competitive salary of £32,000 - £36,000 per annum, plus bonus. You will also have access to a fully-equipped company vehicle and provided with all the necessary tools, PPE, and workwear.



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