Veterinary Client Service Leader
4 days ago
We are seeking an exceptional individual to assume a senior role within our veterinary team. As Deputy Client Service Leader, you will play a vital part in ensuring our clients receive the highest level of service.
This is a full-time position working within a team rota, four or five days a week. The successful candidate will also be required to join the weekend rota. The role is based at our Ripon surgery, but you will be trained and supported in working at branches if required.
The estimated annual salary for this position is £38,000 - £45,000 depending on experience.
Key Responsibilities:
- Support Client Service Leader with involvement in projects.
- Line management responsibilities.
- Prioritising admin functions to ensure gold standard client service.
- Ensuring payment at time of treatment to reduce debtor days and managing insured clients according to the agreed departmental policy.
- Perform new starter training and induction processes.
- Support booking appointments and procedures.
- Attend and participate in small animal finance meetings regarding debt, accounts and insurance.
- Management of client feedback.
- Maintaining the waiting area infection control duties.
- Other administrative tasks as required.
To succeed in this role, you will need excellent communication skills, empathy, and organisational abilities. In return, you will receive comprehensive training in the veterinary environment and opportunities to develop your existing customer service skills.
Employee Benefits:
- 31 days holiday (includes 8 Bank Holidays) per annum.
- Private Health Care insurance.
- The 'People's Pension' pension scheme.
- Annual bonus scheme subject to eligibility.
- 'Medicash' medical cash plan.
- 'Perkbox' perks and recognition scheme.
- Social/Team events throughout the year.
- Wellbeing initiatives, including access to an Employee Assistance Programme.
- 1 paid volunteering day per year.
- #Cycle to Work scheme.
- Staff pet discount scheme.
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