Insurance Account Handler

4 weeks ago


Watford, Hertfordshire, United Kingdom Howden Group Holdings Full time

Job Title: Account Handler

We are seeking an experienced Account Handler to join our team at Howden Group Holdings. As an Account Handler, you will be responsible for providing exceptional customer service to our clients, ensuring their insurance needs are met, and building strong relationships with them.

Key Responsibilities:

  • Assist in achieving client retention targets by providing excellent service.
  • Liaise with Account Executives to ensure effective renewal strategies and attend client meetings as necessary.
  • Undertake market exercises to establish competitive terms and obtain renewal terms for clients.
  • Issue renewal documentation and ensure premiums are collected in line with Howden procedures.
  • Handle client queries and process them effectively in line with service standards.
  • Record relevant information, correspondence, and documentation on Acturis and utilize the diary system.
  • Produce accurate and professional documentation using relevant Howden templates.
  • Process adjustments in line with procedures and liaise with other branches and Group Resources as necessary.

Requirements:

  • Working knowledge of main classes of General Insurance and the CII's Code of Ethics and GDPR.
  • 4 years of experience working with SME or commercial products.
  • Responsibility for personal development and keeping knowledge up to date through e-learning, in-house courses, and studying for professional qualifications.

Our Culture:

We are a people-first business, driven by our employee-ownership model, aligned external investors, trust and integrity born of friendship, expertise, and independence. Our flat structure and entrepreneurial spirit attract the best talent and empower them to be their best selves.

Diversity & Inclusion:

We treat colleagues, candidates, clients, and business partners with equality, fairness, and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.



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