Sales and Account Manager

2 weeks ago


Thorp Arch, United Kingdom EPH Creative Full time

About EPH Creative

EPH Creative is a leading event and theming supplier in the UK, established for over 19 years. We supply props and theming to over 2,000 events and bespoke projects annually, working with well-known TV shows, visitor attractions, corporate clients, weddings, and private parties.

The Role

We are seeking an experienced Sales and Account Manager to join our dynamic sales team. As a key member of our team, you will be responsible for building and nurturing strong client relationships with key accounts, maintaining regular contact, and delivering an exceptional customer journey.

Key Responsibilities:

  • Build and maintain relationships with key accounts
  • Handle client enquiries, deliver high-level service, and identify upsell opportunities
  • Achieve sales targets and team KPIs
  • Process rental orders via CRM and RMS
  • Follow up post-event and resolve client issues
  • Collaborate with departments to meet client needs and expectations
  • Re-engage lapsed clients and pursue new business opportunities
  • Maintain client records and assist with team training
  • Attend trade and hospitality shows as required

What We Offer

We recognize that our people are at the heart of our success, and we strive to create an engaging and collaborative working environment, where every team member feels valued.

  • Generous holiday allowance and an additional paid day off on your birthday
  • Company pension scheme
  • Excellent kitchen facilities and break-out area
  • Annual team events, including Family & Friends Day and Staff Party
  • Borrowing of props and décor for personal special occasions
  • Free on-site parking

The Ideal Candidate

We're looking for a proactive and experienced professional who excels in a fast-paced environment and has a proven sales/account management track, ideally within the event/hospitality sector.

  • Experience in sales/account management, preferably in the event/hospitality sector
  • Ability to manage a high volume of enquiries and achieve sales targets
  • Confident in client interactions
  • Strong upselling skills and ability to prioritize and manage time effectively
  • Excellent communication skills and attention to detail
  • Proactive, self-motivated, and able to work effectively in a collaborative team environment
  • Flexible, customer-focused, and passionate about client success


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