Customer Service Director

2 days ago

Hook, Greater London, United Kingdom Office Angels Full time

{"h2": "Customer Service Manager Role", "p": "We are seeking a skilled Customer Service Manager to lead our customer account management team in delivering exceptional customer satisfaction through effective communication and relationship management. As a key member of our team, you will be responsible for managing the customer account team to ensure customer satisfaction and loyalty, developing and implementing strategies to drive growth within designated accounts, and collaborating with cross-functional teams to ensure customer expectations are met and aligned with business objectives.", "ul": [{"li": "Manage the Customer Account team to ensure customer satisfaction and loyalty"}, {"li": "Develop and implement strategies to drive growth within designated accounts"}, {"li": "Collaborate with cross-functional teams to ensure customer expectations are met and aligned with business objectives"}, {"li": "Monitor and maintain accurate forecasts of designated accounts, identifying and mitigating risks to output"}, {"li": "Support external sales teams in setting sales forecasts and achieving financial targets"}, {"li": "Identify and implement business improvement opportunities to drive efficiency and productivity"}, {"li": "Contribute to quoting, aged debt, and inventory management processes"}, {"li": "Deliver presentations and manage meetings to communicate key account information to senior management"}, {"li": "Provide regular reports and insights to inform business decisions"}], "h2": "Requirements", "ul": [{"li": "Proven experience in a customer service environment, preferably in the electronics industry"}, {"li": "Excellent communication, interpersonal, and presentation skills"}, {"li": "Strong project management and time management skills"}, {"li": "Flexible and proactive approach, with ability to adapt to changing demands and deadlines"}, {"li": "Ability to convey a professional image of the company and maintain high standards of customer service"}], "h2": "About Our Client", "p": "Our client is a leading electronics manufacturer with a strong reputation for delivering high-quality products and exceptional customer service.", "h2": "What We Offer", "ul": [{"li": "Competitive salary and benefits package"}, {"li": "Opportunities for career growth and professional development"}, {"li": "Collaborative and dynamic work environment"}, {"li": "Flexible working arrangements, including remote work options"}]}

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